Plain language, no small print ambush. If one line is unclear, email us and we will say it again better.
Browse the site, buy a thing, join the pack — that is you agreeing to these terms. If you don't agree with them, don't use the site. Simple.
You must be 18 or older to place an order. Buying for a pet still counts as buying for yourself, so the responsibility lands on you.
The Leash Syndicate sells pet gear online. Every question, complaint, missing parcel or photo of your pet committing a crime goes to support@TheLeashSyndicate.com. We read everything.
We list what we have, and we try to describe it honestly. Photos and descriptions are as accurate as we can make them, but screens shift colour and one batch of fabric can sit slightly differently from the next.
Size guides are ours; your pet's measurements are yours. Measure before you order — a guess is the most common reason a return happens.
Availability moves. If a piece sells out between adding it to your bag and paying for it, we tell you and you are not charged.
The price you pay is the price shown at checkout, in the currency displayed there. Shipping and any applicable taxes are added before you confirm, so there is no surprise at the end.
Prices can change. The rate that applies to your order is the one at the moment you checked out.
If a price is obviously wrong — a typo, a decimal that wandered off — we contact you before anything ships, and you can confirm it or cancel. No hard feelings either way.
Checkout runs through Shopify and its payment providers. Your card details go to them, never to us — we couldn't see them if we tried.
We can refuse or cancel an order we believe is fraudulent, or one we cannot honestly fulfil. If we cancel a paid order, you get a full refund.
You get a confirmation the moment your order goes through. Check it — the item, the size, the address.
Spotted a mistake? Email support@TheLeashSyndicate.com as fast as you can. Before it ships is best; once a parcel is on a truck our options get narrower.
Delivery dates are estimates, not promises. Carriers have bad days, borders take time, and a storm does not care about your weekend plans.
If a parcel goes missing, shows up late, or arrives looking like it lost a fight, tell us at support@TheLeashSyndicate.com and we will chase it with the carrier.
You have 30 days from delivery to change your mind. Unworn, unwashed, tags still on, back in its original packaging.
Email support@TheLeashSyndicate.com first so we can send you the return address and the paperwork. Return postage is on you, unless the item was wrong, damaged or faulty — then it is on us.
Refunds go back to the payment method you used, within 14 days of us getting the item back. Some things are sealed for hygiene, and once that seal is broken they cannot come back. Anything made or personalised to your spec only returns if it is faulty.
Email support@TheLeashSyndicate.com within 14 days of delivery with a photo of what arrived and the order number. We replace it or refund it. That is the deal.
Gear only works when it fits. Check the size guide, check the clip, check the wear before every walk.
No leash, harness, toy or carrier is chew-proof, escape-proof, or a replacement for watching your pet. Supervise play, retire anything that is fraying, and replace what is damaged.
We are not responsible for injury or loss that comes from gear being used the wrong way, in the wrong size, or left with a determined animal unattended.
Email addresses you give us — at checkout, through the pack signup, or via the contact form — are stored to do the job you asked for: process your order, answer you, and send you the emails you signed up for.
We do not sell your list. Ask to be removed at any time by emailing support@TheLeashSyndicate.com and you are gone.
No fake or bad-faith orders, no dragging the catalogue out in bulk, no trying to get where you are not allowed, no taking our photos or copy and passing them off as yours.
Do it anyway and we will cut you off from the store.
The name, the knot mark, the photography, the copy and the layout belong to us or to partners who licensed them to us.
Buy the gear and it is yours. Copy the site and it is not.
Some gear comes from partner brands through Shopify Collective. Where that is the case, the partner's terms can apply to that item alongside these, and we always tell you who is selling what.
To the extent the law allows, we are not liable for indirect or consequential loss — the ruined weekend, the deposit you lost on a sofa, the emotional damage of a cat who hated the bed.
Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says we cannot limit.
We can update these terms. The date at the top moves when we do.
The version that applies to your order is the one that was live when you placed it.
These terms are governed by the law of the country The Leash Syndicate trades from. If you are an EU consumer, the mandatory consumer rights of your own country still apply to you and are never taken away by anything written here.
Anything unclear, unfair or wrong: support@TheLeashSyndicate.com. We would rather fix it than argue about it.